Assist Limited Support Services

Assist provides a range of comprehensive support services that enables you to aggregate your Microsoft, Citrix, Oracle, VMware and Datacore support through our dedicated team of experts.

Essential 3rd line support with a unique combination of remote monitoring, management and proactive consultancy services.

Procuring the necessary multi-vendor support skills in-house can be extremely costly and increasing numbers of organisations are looking for an external IT partner to work as an extension of their in-house team,  freeing up staff for key strategic projects, reducing costs and providing a scaleable and flexible support service.

Support Services

Our Support services enables your business to aggregate helpdesk and vendor contracts with a single place to call for issues related to Microsoft, Citrix, VMware and Datacore platforms. In addition, the built-in remote monitoring, management and proactive support features enable you to maintain the integrity and up-time of your key technology platforms with a range of proactive maintenance and optimisation services delivered by our team of expert consultants.

The unique structure of Assist Infrastructure Support gives your IT department the reassurance that their key application platforms are remotely monitored, they have instant access to support analysts and escalation directly to our consultancy team and the manufacturers product groups for problem resolution. Using our remote monitoring and management tools and info-base of logged service calls, we typically resolve 85% of issues within minutes.

At Assist we consider our engagement with a client does not end when a consult leaves, that is just the start of the partnership.  Every customer is as important as each other and we consider your infrastructure to be as business critical to ourselves as it is to you.

Assist offer remote support services using Citrix GoToAssist technology.  We support all the technologies we implement namely Microsoft, Citrix, VMware, Oracle and Datacore.

Managed Services

Our managed service provides a proactive and preventative approach to managing complex IT infrastructures and has many benefits over and above the third line support contract currently in place. Our dedicated team will be able to proactively monitor and manage your core Infrastructure, giving you the peice of mind that issues will be resolved as soon as they occur and in 99% of cases, will be fixed before the IT team is aware.

These are just some of the benefits of our managed service offering:

• Cost savings around IT resource, no need to train and retain in house resource.
• Uninterrupted IT support 52 weeks of the year.
• Employees able to concentrate on primary business objectives.
• Simpler Budget management due to fixed price IT management.
• Flexible service options.
• Full Vendor Management and access to Vendor expertise.
• Centralised Managed infrastructure.
• Consolidation of multiple support contracts.

Please Contact Assist Ltd for more information on our unique set of Support and Managed Services.